Shipping Policy
Shipping Policy
To ensure that your package is properly delivered please make sure your address is fully entered correctly. If there is any issues with verifying your address, customer service will contact you to try and resolve these issues. If after several attempts of contacting you, you do not respond, you order will be canceled and your money refunded to you.
If you realize that you entered your shipping address incorrectly, please contact us ASAP. If your order was placed on the weekend, please contact us first thing Monday morning. We will do our best to fulfill you request and change the address. If we are unable to, we do not take responsibility for the incorrect information.
Shipping fees are non-refundable. If you refuse any shipments from shopkayheartz.com, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from your merchandise refund.
If your tracking information states that your package was delivered and you have not received it, you must contact the United States Postal Service directly.
Shipping Rates
- Free Standard Shipping (5-7 business day).
- Shipping takes place Monday-Friday before 5pm.
- Tracking information will be sent to the email attached to your order.
Shipping Policy Update:
We’re happy to offer free standard shipping on all orders — always.
Please note: During promotional periods such as sitewide sales or discounts (ex: 25% off), free shipping will not apply. Standard shipping rates will be calculated at checkout during these events.
This helps us continue offering intentional, quality pieces without compromising on value.